Terms & Conditions
Please read these terms and conditions carefully before you submit your order to us. These conditions tell you who we are, how products will be provided to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these conditions, please contact us to discuss.
1. Definition of Terms
‘Customer’ is the person purchasing a converted van or commissioning a conversion on their own van
‘Website owner’ is Vanlife Conversions Ltd.
‘Conversion services’ relate to Vanlife Conversions Ltd carrying out a campervan conversion on a van supplied by the customer or by Vanlife Conversions Ltd.
‘Scope of Work’ is the document provided by Vanlife Conversions Ltd when providing conversion services. It outlines our interpretation of the customer’s needs as well as providing an approximate duration and cost for the project. This document details the parts required to carry out each stage of the conversion project. This document is not exhaustive and is given merely as an indication of what the customer could expect to see in their project.
‘Conversion Agreement’ is the contract signed between Vanlife Conversions Ltd and the customer when providing conversion services. It seeks to acknowledge all terms laid out hereafter and agree to the commencement of work.
‘Payment Schedule’ is a schedule of payments laid out by Vanlife Conversions Ltd over the duration of the conversion project which is agreed by the customer prior to work beginning.
‘Pre-delivery Inspection’ refers to the inspection carried out by Vanlife Conversions Ltd after the conversion service has been completed and prior to signing the vehicle back over to the customer.
‘In Writing’ is defined as any recorded written communication between the customer and Vanlife Conversions Ltd i.e. e-mail, letters, notes, text, WhatsApp etc...
2.Conditions
2.1 All contracts are made with Vanlife Conversions Ltd
2.2 Deposits for conversion services are £3000 unless otherwise specified/ agreed. Deposits are a commitment to buy and are therefore non-returnable.
2.3 All pictures on our website are general and may not relate to a specific part or service.
2.4 Any vehicle, once paid for, is removed entirely at the customers risk.
2.5 We make every effort to ensure all services are of the best quality and where possible we aim to give customers photographic updates; however occasionally faulty items are supplied in error. Any faulty items must be reported as soon as possible. Customers will need to be prepared to return the van to Vanlife Conversions Ltd for any repairs to be carried out. We make every effort to carry out repairs promptly.
3. Conversion Services
Pricing
3.1 Prices are not fixed and not guaranteed, due to the nature of vehicles and custom work, complexities can be hidden and only reveal themselves once work starts. Therefore, making fixed price work impossible.
3.2 Prices of new parts are based on catalogue prices available to us at the time of costing and as such are subject to change without notice.
3.3 Vanlife Conversions Ltd will not be liable for any increase in the costs of parts and reserves the right not to consult the customer if an item has been agreed to be purchased under the original project scope, but the price has increased.
3.4 If a specific part is not available and is needed for the continuation of the project a suitable alternative may be purchased sometimes at extra cost.
3.5 Any significant changes to the pricing of a project will be notified to the customer and agreed by both Vanlife Conversions Ltd and the customer before any further work will continue.
3.6 Estimates for work are intended to be used as a guide for costing/budgeting and cannot be held as 100% accurate.
Payment schedules
3.7 Are binding once the contract is signed.
3.8 Each deposit is non-refundable and is a commitment to the contract.
3.9 Vanlife Conversions Ltd will not give credit to any customer and all work is paid for in advance.
3.10 If a project is cancelled by the customer during the term of the contract no refund on any monies already paid will be given.
3.11 If a project is cancelled by Vanlife Conversions Ltd as a result of unforeseen circumstances or un-reconcilable differences between Vanlife Conversions Ltd and the customer, no refund will be given on any monies already paid.
3.12 Any deviation from the agreement without written agreement from Vanlife Conversions will be treated as non-payment.
3.13 A service charge of £180 for every day the payment is missed will be charged as work on the vehicle will stop but the vehicle will be kept in our workshop taking up space that could be used for other business.
3.14 After 2 weeks from the date the payment is due, if payment is not received the vehicle will then be removed from the workshop and stored outside until the amount is paid, the above-mentioned service charge will still be applicable and accruing.
3.15 Once outside, Vanlife Conversions Ltd accepts no responsibility for any damage to the vehicle as a result of the weather, or third-party interference.
3.16 Vanlife Conversions Ltd reserves the right to recover any monies owed to us by way of the sale of the customer’s vehicle or via legal action.
Payment
3.17 Vanlife Conversions Ltd accepts payment by way of Cash or Bank Transfer
3.18 Cleared funds must be received by Vanlife Conversions Ltd on or before the dates laid out in the payment agreement.
Insurance
3.19 Vanlife Conversions Ltd is a fully insured business to offer van conversion services.
3.20 Customers however must maintain their own insurance policy for the duration of their vehicle being under Vanlife Conversions Ltd control. We recommend a "laid up" policy as a minimum.
3.21 Vanlife Conversions Ltd will not be liable for any loss of property or vehicle costs in the event of theft or damage.
3.22 Although we are insured, customers are notified that vehicles are left with us at their own risk.
Contract Acceptance
3.23 Conversion contracts must be agreed a minimum of 2 weeks in advance of project start date.
3.24 Conversion bookings can only be confirmed on receipt of £3000, non-refundable deposit.
3.25 Deposits are treated as a commitment to the contract.
3.26 Cancellations during the project will receive no refund of the funds already paid including the £3000 initial deposit.
3.27 Removal of a vehicle from our premises will mean the project is cancelled and any place in our queue for work has been lost.
3.28 Cancellation during or before the project will mean the vehicle must be immediately removed from our premises at the customers cost after the settlement of any monies owed. The vehicle will be removed from our workshop and stored outside.
3.29 All invoices must be paid immediately upon presentation. Failure to do so will risk the project being terminated by Vanlife Conversions Ltd.
Project Duration and Leadtime
3.30 Vanlife Conversions Ltd will provide the customer with a projection of the duration of the project and approximate start period.
3.31 Vanlife Conversions Ltd will not be held responsible for any overrun or extensions applied to this schedule as a result of other work, extra work or extended lead times for parts or any external factors.
3.32 Any extra work will be advised by Vanlife Conversions Ltd and amendments made to the schedule will be given.
3.33 Vanlife Conversions Ltd provides an estimated start date for the build slot, however timings cannot be guaranteed and are likely to change due to external factors and the nature of custom work.
Warranties
3.34 Vanlife Conversions Ltd offers 12 months, warranty on conversion work. This excludes natural wood worktops which require regular maintenance after installation and any damage caused by freezing. All pipe work should be drained down when not in use in cold climates.
3.35 Vanlife Conversions Ltd will not be liable for any mechanical issues to the vehicle.
3.36 The Warranty is not applicable to vehicles that have had a part refit, or a few items replaced.
3.37 The Warranty does not include damage caused by misuse or poor maintenance.
3.38 The Warranty also does not include second hand or used items.
3.39 Vanlife Conversions Ltd reserves the right to investigate the circumstances of the conversion defects, as some defects occur as a result of poor, maintenance, care and/or storage of the vehicle or excessive use or abuse of the vehicle, and to also use their discretion in granting work under warranty.
3.40 Vanlife Conversions Ltd also reserves the right to refuse warranty work if work carried out by others is seen to be sub-standard or the cause of the defects.
Sign Over
3.41 Once the vehicle is finished Vanlife Conversions Ltd will carry out a Pre-delivery Inspection (PDI) to make sure everything is up to standard as well as an Electrical Installation Certificate (EIC) and Gas Landlord Certificate where applicable.
3.42 The van will also be weighed on completion. While every attempt is made to ensure the van has sufficient payload on completion, the nature of custom work means that weight cannot be guaranteed. On some vans or conversions, uprating the vehicle may be required by the client after conversion. It is the customer’s responsibility to ensure that their van is driven within legal weight limits and to ensure that they have the correct licence requirements to drive that vehicle.
3.43 If any extras have been found or items have been added to the spec and previously agreed, then the vehicle will not be signed over to the owner until this bill has been paid with cleared funds.
Additions
3.44 Vanlife Conversions Ltd accepts no responsibility and cannot be held liable for any extra work resulting from the discovery of previous poor repairs or age/ rust related damage to the vehicle. All discoveries will be notified to the customer and priced accordingly. It is then up to the customer to decide the course of action with the vehicle.
3.45 The nature of full re-builds and handcrafted wood work, mean various aspects of the vehicle will need adjustment and attention after a short period of time. Vanlife Conversions Ltd will not be liable for issues arising from adjustments not being made. It is the customers responsibility to check the vehicle over once in their possession. Vanlife Conversions Ltd is happy to assist the customer with the adjustments and an appropriate charge may be due to Vanlife Conversions to cover the time spent in doing so.
Legal Action
3.46 In the event of a disagreement between Vanlife Conversions Ltd and the customer. Vanlife Conversions Ltd will do all it can to settle the dispute amicably. In the event of the above not being possible, Vanlife Conversions will seek court proceeding to recover any monies owed. Legal proceedings will also be initialised to protect Vanlife Conversions Ltd from excessive costs brought by the customer.
Fuel
3.47 We ask that customers bringing vehicles to us leave their vehicles with plenty of fuel in the tank, unless otherwise requested, If the vehicle runs out of fuel while in our care we reserve the right to add fuel up to 1/4 of a tank full and charge this at £2 per litre to the customer to cover our time in going to the nearest petrol station and dealing with the inconvenience.
Confidentiality
3.48 The Contractor agrees that they will not disclose any confidential information the Contractor has obtained, except as authorised by the Client or as required by law. The Client gives permission for the use of any photographs, footage, images or build plan details obtained of the van conversion / Service to be used as the Contractor sees fit during the time of this contract and in the future.
Registration
3.49 Vanlife Conversions Ltd recommend informing the DVLA of the changes to the van on completion. Van conversions are most likely to be classified as a ‘van with windows’. If the Client would like to try and re-register the van as a motorhome with the DVLA then the Contractor should be informed before the start of the conversion as additional items may be required eg an awning/different windows. Vanlife Conversions Ltd take no responsibility in the re-registration process and cannot guarantee that any application of re-registration to the DVLA will be granted.
4. Website
4.1 Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes.
Trademarks
4.2 The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.
External Links
4.3 External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external websites terms and conditions of use.
Public Forums and User Submissions
4.4 The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
● defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
● publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
● post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
● violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
● submit contents containing marketing or promotional material which is intended to solicit business.
Warranties
4.5 The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
Disclaimer of Liability
4.6 The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party , as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Use of Website
4.7 The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.